Tech Support Engineer

Are you an experienced Technical Support Engineer with a background in rail, engineering, or control systems? Our client, a reputable rail engineering company, is seeking a technically strong and self-motivated individual to join their Rail Systems team. The successful candidate will provide critical maintenance and technical support across the UK rail network, working independently and collaboratively to ensure system availability, safety, and performance.
 
Technical Support Engineer
Permanent
Competitive Salary
37.5 hours a week, Flexible working available
Field based role + Call outs + Company car
Leicestershire

Technical Support Engineer
Job Description

• Provide 24/7 maintenance and technical support for rail systems, including planned and unplanned activities.
• Deliver technical assistance to the telephone helpdesk and support fault diagnosis and resolution.
• Carry out system engineering activities including design support, factory testing, site installation, and commissioning.
• Liaise with clients and internal engineering teams to ensure effective communication, service delivery, and contract performance.
• Produce service and monthly reports, support service review meetings, and assist with contract quotations where required.
• Develop and maintain in-depth technical knowledge of SCADA, BMS, SISS, PLCs, HMIs, and communications protocols.

 
Technical Support Engineer
Essential Experience / Skills / Qualifications

• Electrical or Technical Engineering qualification (HNC or HND or equivalent).
• Strong technical knowledge of control systems, systems integration, and PLC technologies (e.g. Siemens, Mitsubishi, Rockwell).
• Ability to configure, program, and support SCADA/HMI systems and associated protocols.
• Confident communicator with strong stakeholder and client-facing skills.
• Willingness to travel across the UK and hold a full clean driving licence.

 
If you feel you’re a good fit for this position, please click ‘apply’.