Senior Accounts Manager

 
We are partnering with a leading aerospace manufacturer to recruit a Senior Accounts Manager to manage a key customer relationship. This role is responsible for driving customer satisfaction, overseeing delivery performance, handling escalations, and ensuring internal teams meet all contractual and operational commitments.


Senior Accounts Manager – Aerospace
Worcestershire
Permanent, Full-time
Site Based
Salary: Competitive + Benefits

 
Senior Account Manager
Job Description

• Act as the main point of contact for your designated key customer.
• Maintain strong long-term relationships and understand customer needs.
• Coordinate with internal teams to support on-time delivery.
• Track programme performance and participate in customer reviews.
• Oversee contract, schedule, and quality performance.
• Maintain reporting systems and lead business reviews with the customer.
• Provide after-sales support and manage escalations to ensure customer satisfaction. 

Senior Account Manager
Essential Experience & Qualifications

• Customer account management experience (essential).
• 5–10 years in the aircraft/aerospace industry.
• Leadership experience, with ability to influence cross-functional teams.
• Degree in Business Management or related field.
• Strong communication, interpersonal, and problem-solving skills.
• Understanding of aviation systems and programme management.

Please note candidates must have full Right to Work in the UK and be eligible to work on an ITAR-controlled site.