After Sales Administrator
- Salary
£26000 - £28000 per annum, Benefits: 25 days annual leave + Bank Holidays Significant training opportunities Cycle to work scheme
-
Location
Nottingham
- Job type
Permanent
We are working with a growing machinery manufacturing business who are looking to add to the business. They are looking for After Sales Administrator who thrives on a quick pace, and a busy environment, takes ownership of mistakes, and prefers picking up the phone to solve problems instantly rather than sending emails.
After Sales Administrator
Permanent
£26,000-£28,000
Monday - Friday 08:30-17:00
Nottingham
After Sales Administrator
Job Description
After Sales Administrator
Essential Experience/Skills/Qualifications
After Sales Administrator
Company Benefits
If you feel you’re a good fit for this position, please click ‘apply’
After Sales Administrator
Permanent
£26,000-£28,000
Monday - Friday 08:30-17:00
Nottingham
After Sales Administrator
Job Description
- Using accounting system (Datafile) and CRM (Maximizer) and internal Service Planner, you will ensure the service business flows smoothly:
- Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly.
- Processing invoices for service reports accurately.
- Preparing essential documentation before machines are shipped to customers.
- Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer.
- Leverage your relationships to drive uptake of service contracts, thereby exceeding previous year’s sales results
- Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management
- Proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings.
- Prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars, and hotels to ensure accurate project costing.
After Sales Administrator
Essential Experience/Skills/Qualifications
- Meticulous Attention to Detail.
- Enthusiastic, articulate, and comfortable keep various plates spinning at the same time.
- Experience with CRM/ERP systems (Datafile/Maximizer is a plus) and confident with Excel.
After Sales Administrator
Company Benefits
- 25 days annual leave + Bank Holidays
- Significant training opportunities
- Cycle to work scheme
If you feel you’re a good fit for this position, please click ‘apply’
