Contact Centre Deputy
- Salary
£0 - £33000 per annum
-
Location
London
- Job type
Permanent
Are you an experienced Contact Centre professional?
Do you thrive in a fast-paced environment and enjoy supporting teams to deliver excellent customer service?
We want to talk to you!
We’re looking for a Contact Centre Deputy to support the day-to-day operations of a busy contact centre. Working closely with Contact Centre Managers, you’ll help ensure smooth job allocation, high-quality customer interactions, and the achievement of key performance targets. This is a hands-on role combining customer contact, operational support, and managerial cover.
Contact Centre Deputy
Salary: £33,000 per annum
Hours: 40 hours per week (including weekends or nights as required)
Shift pattern: 8-hour shifts between 6:30am – 7:00pm
Location: Vauxhall, London
Reporting to: Contact Centre Manager
Work pattern: Fully office-based
Job Description
• Support Contact Centre Managers with the day-to-day running of the contact centre
• Assist with job allocation and dispatch, ensuring engineers and customers are supported effectively
• Answer high volumes of calls from customers and engineers, consistently meeting handle rate targets
• Update job boards, manage job tickets, and provide administrative support to the wider team
• Act as cover for Contact Centre Managers when required, maintaining professionalism and service standards
• Support KPI achievement across handle rate, conversion, and job dispatch
• Handle customer complaints professionally, ensuring positive outcomes and customer satisfaction
• Assist engineers with diary management and query resolution to support operational efficiency
Essential Experience / Skills / Qualifications
• Minimum of 2 years’ experience in a contact centre or sales environment
• Proven ability to manage high call volumes and meet performance targets
• Experience supporting team operations and providing supervisory or managerial cover
• Strong customer service skills, including complaint handling
• Confident communicator with the ability to work calmly under pressure
• Organised, proactive, and able to prioritise effectively in a fast-paced environment
Company Benefits
• Canteen
• Company pension
• Life insurance
• On-site gym
• Referral programme
If you feel you’re a great fit for this role and are ready to take the next step in your contact centre career, please click ‘apply’ or get in touch with me on Rachel.L@owendaniels.co.uk to find out more.
Do you thrive in a fast-paced environment and enjoy supporting teams to deliver excellent customer service?
We want to talk to you!
We’re looking for a Contact Centre Deputy to support the day-to-day operations of a busy contact centre. Working closely with Contact Centre Managers, you’ll help ensure smooth job allocation, high-quality customer interactions, and the achievement of key performance targets. This is a hands-on role combining customer contact, operational support, and managerial cover.
Contact Centre Deputy
Salary: £33,000 per annum
Hours: 40 hours per week (including weekends or nights as required)
Shift pattern: 8-hour shifts between 6:30am – 7:00pm
Location: Vauxhall, London
Reporting to: Contact Centre Manager
Work pattern: Fully office-based
Job Description
• Support Contact Centre Managers with the day-to-day running of the contact centre
• Assist with job allocation and dispatch, ensuring engineers and customers are supported effectively
• Answer high volumes of calls from customers and engineers, consistently meeting handle rate targets
• Update job boards, manage job tickets, and provide administrative support to the wider team
• Act as cover for Contact Centre Managers when required, maintaining professionalism and service standards
• Support KPI achievement across handle rate, conversion, and job dispatch
• Handle customer complaints professionally, ensuring positive outcomes and customer satisfaction
• Assist engineers with diary management and query resolution to support operational efficiency
Essential Experience / Skills / Qualifications
• Minimum of 2 years’ experience in a contact centre or sales environment
• Proven ability to manage high call volumes and meet performance targets
• Experience supporting team operations and providing supervisory or managerial cover
• Strong customer service skills, including complaint handling
• Confident communicator with the ability to work calmly under pressure
• Organised, proactive, and able to prioritise effectively in a fast-paced environment
Company Benefits
• Canteen
• Company pension
• Life insurance
• On-site gym
• Referral programme
If you feel you’re a great fit for this role and are ready to take the next step in your contact centre career, please click ‘apply’ or get in touch with me on Rachel.L@owendaniels.co.uk to find out more.
