Technical Support Technician

My client is a leading pump manufacturer who are on the lookout for a Technical support technician, If you’re a proactive problem-solver who enjoys helping customers and improving service standards, then this is the role for you.
 
Technical Support Technician
Permanent
35 hours per week
Henley-On-Thames
 
Technical Support Technician
Key Responsibilities:

• Respond to customer enquiries across phone and digital channels, offering technical guidance and product advice.
• Diagnose product and system issues, arranging service agent visits when required and updating CRM records accurately.
• Maintain strong product knowledge and support authorised service agents to ensure high service standards.
• Process spare parts orders, monitor customer concerns, and report emerging trends to management.
• Participate in team projects and contribute to continuous improvement across processes and communication.

 
Technical Support Technician
Essential Experience/Skills/Qualifications

• Previous experience in a customer support or technical support role.
• Strong verbal and written communication skills with excellent customer service ability.
• Confident decision-maker who remains calm under pressure and maintains attention to detail.
• Analytical mindset with the ability to interpret information, solve problems, and follow issues through to completion.
• Reliable, self-motivated team player with a flexible approach and positive attitude during change or challenges.

 
 
If you feel you’re a good fit for this position, please click ‘apply’