Customer Account Manager

Are you an organised and customer-focused Account Manager looking to join a growing manufacturing business supplying some of the world’s leading engineering companies?
 
We are recruiting two Customer Account Managers to join our client in Alcester, supporting key global customers within a highly regulated manufacturing environment.
 
Customer Account Manager
 
Permanent
£38,000 per annum
Monday to Thursday, 7:30am – 4:30pm | Friday, 7:30am – 12:30pm
Alcester
 
 
Customer Account Manager
Job Description

• Be the key point of contact for customers, keeping them informed and answering queries about their orders
• Track customer orders through the factory and update customers on progress and delivery dates
• Enter, update and maintain customer orders accurately on the system, including any changes or amendments
• Work closely with internal teams to chase parts, resolve issues and keep orders moving as planned
• Prepare despatch paperwork and support the shipping of finished parts to customers

 
Customer Account Manager
Essential Experience/Skills/Qualifications

• Experienced carrying out a similar customer account management position
• Well-versed managing internal and external stakeholders
• Previous experience working within a manufacturing environment/for a manufacturing organisation
• Strong Microsoft Excel skills
• Ability to manage multiple priorities in a fast-paced environment

 
Customer Account Manager
Benefits

• 23 days holiday plus Bank Holidays, increasing with long service
• Enhanced Pension scheme
• Retail & Gym Discounts
• Bonus Scheme
• EAP Scheme, money back for dental and optical appointments
• Free onsite parking

 
If you feel you’re a good fit for this position, please click ‘apply’, email emily@owendaniels.co.uk or call 01276 300 125