Customer Account Executive

Role: Customer Account Executive
Location: Stevenage
Salary £25,000 - £32,000 per annum DOE

About the Role

We’re looking for a Customer Account Executive to join a growing and dynamic manufacturing business in Stevenage.

This is a fantastic opportunity for someone with strong customer service and account coordination experience to play a key role in managing customer relationships, supporting sales activity, and ensuring smooth order delivery across the business.

You’ll act as the main point of contact for customers, working closely with internal teams to deliver an excellent customer experience from enquiry through to delivery.

Key Responsibilities

• Act as the main point of contact for customer accounts, providing ongoing support and communication
• Manage and process sales orders, amendments, and updates accurately and efficiently
• Prepare and issue customer quotations, including pricing and BOM reviews
• Proactively follow up on quotes and track outcomes within the CRM system
• Provide customers with order updates, delivery timelines, and material status
• Liaise with planning, operations, and sales teams to ensure orders are delivered on time
• Attend customer meetings (on-site and off-site) to support relationship development
• Support invoicing, delivery notes, and general account administration
• Maintain accurate records and ensure all customer data is up to date

What We’re Looking For

• Previous experience in a customer service, account management, or sales support role
• Strong communication skills, both written and verbal
• High attention to detail with the ability to manage multiple tasks
• Comfortable working in a fast-paced, team-oriented environment
• Proficient in Microsoft Office (Excel, Outlook, Teams) Desirable:
• Experience within a manufacturing or engineering environment
• Familiarity with ERP/CRM systems