Are you passionate about delivering high-quality customer support to your customers? Do you have a knowledge of electromechanical products? Our client is a world leading manufacturer who prides itself on their customer support, who are looking for a Product Support Specialist to join their small and friendly team. The ideal candidate will have an electrical bias, with strong problem-solving skills and excellent written and verbal communication.
Product Support Specialist
Permanent
Salary up to £40,000 per annum (DOE)
Monday to Friday 8:30am – 5pm
Haverhill
Product Support Specialist
Job Description
- Be the first point of contact for all technical queries for a global customer base
- Offering technical support via phone, email and video calls
- Fault diagnosis for electrical and mechanical issues
- Keep all details up to date using data and document management tools
- Review and update product manuals, datasheets and bills of materials.
Product Support Specialist
Essential Experience/Skills/Qualifications
- In depth experience working in a Product Support role or similar
- Electrical knowledge (PLC operated machines, wiring panelling)
- Previously worked within a manufacturing environment
- Full current driving license, with a car
Product Support Specialist
Company Benefits
- 23 days holiday plus the 8 bank holidays
- Company pension
If you feel you’re a good fit for this position, please click ‘apply’
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