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Technical Support Administrator

  • Salary: £10 - £11 per hour

  • Location: Basingstoke

  • Job type:

  • Reference: 42919386

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Technical Support Administrator

 

6 Month Temp Position

Monday – Thursday 8:30am-5pm, Fridays 8:30am-4pm

£10-£11 per hour

Basingstoke

 

Our client is an award winning manufacturer of prosthetic technology, bespoke seating solutions and orthotic devices. They are looking for a temporary technical support admin to join their team and assist with customer service and admin duties.

 

Technical Support Administrator

Job Description

  • General administration duties such as call handling, email handling and direct contact with customers, generating and providing quotations
  • Liaising with other departments such as sales teams
  • Shipping and clearing return through customs, returning products to main or service stock
  • Unboxing and cleansing of returned products
  • To record all customer requests on the ERP system, monitor process and provide follows ups where appropriate

 

Technical Support Administrator

Essential Skills/Experience/Qualifications;

  • Good computer literacy, competency with MS Office or equivalent
  • Previous work experience within a customer service or administration focused position
  • Excellent communication skills with a high attention to detail

 

Technical Support Administrator

Desirable Skills/Experience/Qualifications;

  • Educated to GCSE or above
  • Understanding of electro mechanical assembly
  • Knowledge of the medical devices industry