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Technical Suport Technician

  • Salary

    £25000 - £28500 per annum, Benefits: Annual bonus, 33 days total annual leave, Life assurance, Company Health Cash Plan

  • Location

    Henley-on-Thames

  • Job type

    Permanent

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My client are well recognised manufacturing business and are currently needing a Customer Support Technician to join their team to help with continuous growth within the business offering excellent training and development opportunities. As a Customer Support Technician you will be responsible for providing excellent after sales service and technical support on a vast range of products ensuring timely and accurate technical advice to customers via telephone, email or website enquires. Ideally, the Technical Support will have experience working in a strong customer support/customer service environment and have strong telephone skills, excellent timekeeping ability a passion for problem solving!
 
Customer Support Technician
Henley
Competitive Salary
Permanent Position
35 Hours a Week (Mon-Fri)

Office based
 
 
Main Responsibilities:
  • Answering customer questions regarding the selection, performance, cost, availability, installation issues of company products
  • Reporting any customer concerns and identifying multiple continuous issues calls to senior members of staff
  • Maintaining detailed knowledge of the Company’s products and how they work
  • Detecting potential insurance claims and reporting details to the Technical Assist Manager.
  • Actively ensure that the companies CRM system is kept up to date
  • Diagnose product and system issues and arrange service agent call-outs where necessary
 
 Person specific skills required:
  • Experience of working in a customer support/service function 
  • Experience working in a fast-paced high volume call environment
  • High-level customer service skills
  • Effective decision-maker who remains calm under pressure and keeps safety and efficiency in mind as the top priority of our Company.
  • Analytical – can relate and compare data from different sources, quickly identify and resolve issues, secure relevant information and identify relationships.
  • Effective at assisting technical discussions in the team and confident in challenging approaches when they don’t seem right
 
Company Benefits:
  • Up to 8% annual profit related bonus
  • 25 days bank holidays (certain days needed to be taken over Christmas shutdown)
  • Life assurance cover
  • Company health cash plan
  • 9% total pension
 
If you feel you’re a good fit for this position, please click ‘apply’