Technical Administrator (Estimator)

Are you an Administrator who is organised and self-motivated with good attention to detail and competent Microsoft office user? If so, this could be the role for you! In your role as an Administrator, you will specialise in writing customer focused defect service reports and preparing quotations for the repair and replacement of pressurisation units, water booster sets, tanks and associated equipment.

 

Administrator

Permanent

Monday – Friday 8am - 5pm (Hybrid work available)

Colchester

 

Administrator

KEY ACCOUNTABILITIES

 

• Answering the service office phone.
• Provide a high standard of customer service through a polite and efficient ‘can do’ attitude to meet customer expectations.
• Provide technical support to customers.
• Producing customer focused and accurate reports and quotations.
• Commercial awareness i.e. protecting company reputation, ensuring profitability and developing/maintaining good customer relationships.
• Review product datasheets to confirm suitability of replacement parts.
• Contact suppliers for quotes, purchasing and queries.
• Effectively and efficiently managing jobs from enquiry to invoice.
• Provide quick and effective support to assist our on-site engineers.
• Corrective action reporting.
• Customer invoicing.

 

Administrator

KNOWLEDGE AND EXPERIENCE

 

• Organised and self-motivated.
• Competent Microsoft Office user.
• Attention to detail.
• Customer focused.
• A pleasant and friendly “can do” attitude.
• Good telephone manner.