Customer Service Administrator

Are you a Customer Service Administrator looking for a stable, long-term role within a growing and well-established manufacturing business?
 
Our client, a thriving Tier 1 supplier, is seeking a driven and detail-focused Customer Service Administrator to join their busy team and play a key role in supporting production, scheduling, and customer communication.
 

Customer Service Administrator
Permanent
Competitive Salary
Brierley Hill
 
 
Customer Service Administrator
Job Description

• Carry out on-site installation, assembly, inspection and repair of specialist equipment across the UK and occasionally overseas
• Act as the first point of contact for customer enquiries, orders, and scheduling updates
• Input and validate customer data, order details, and schedule changes within the ERP system
• Attend the daily production meetings to review progress and identify any risks/delays
• Complete administrative tasks including documentation, order amendments, and reporting

 
Customer Service Administrator
Essential Experience/Skills/Qualifications

• Strong customer service experience
• Confident managing customer accounts and coordinating with internal teams
• Experience using ERP systems and proficiency with Excel

 
Customer Service Administrator
Benefits

• Retail and shopping discounts
• 25 days plus bank holidays
• Free onsite Parking

 
 
If you feel you’re a good fit for this position, please click ‘apply’, email emily@owendaniels.co.uk or call 01276 300 125