Account Manager

 
Are you an experienced Account Manager or Customer Service Representative? Have you worked in a customer facing role within a technical or highly regulated environment? If so, our client, a leading aerospace manufacturer, is recruiting for an Account Manager for their site in Redditch. The role will be responsible for managing business interactions with selected key and strategic customer accounts.
 
Account Manager
 
Permanent
Salary dependent on experience
Monday – Thursday 08:00 – 16:45, Friday 08:00 – 13:00
 
Redditch
 
Account Manager
Job Description

• Managing all aspects of customer relationships, including daily communication, complaint resolution, plant visits, and performance improvement initiatives.
• Preparing proposals and quotations while identifying new business opportunities through joint improvement projects and customer engagement.
• Coordinating internally with planning and supply chain teams to ensure optimal material usage and capacity alignment.
• Tracking and analysing customer performance metrics, developing tailored support plans to meet expectations and enhance customer satisfaction.
• Overseeing customer-facing project management, including complaint handling, site visits, and internal training on customer systems and portals.

 
Account Manager
Essential Experience/Skills/Qualifications

• Previous experience working in a customer facing role.
• Experience working in a technical or highly regulated engineering environment would be advantageous.

 
Account Manager
Company Benefits

• 25 days holiday plus bank holidays with the option to purchase additional holiday
• Pension scheme
• Sick pay policy
• Life assurance 3x salary
• Health cash plan and private medical

 
Please apply below if this role is of interest!